the requirements to join e-JetsoNet?
customers who submit trade declaration forms through our
service counters or
eligible to join e-JetsoNet.
do I register to become a member of e-JetsoNet?
can become a member of e-JetsoNet by clicking "sign
up" located on the top right of e-JetsoNet website.
After completing and submitting the registration form we
will review it and you will receive a confirmation letter
informing you of your membership number and password.
have submitted the registration form but why haven’t
I receiving a confirmation email?
normally require around 4 weeks to process registrations.
After we have reviewed the application, we will send a
notification email to inform you about your member number
have already registered but why can’t I login?
members have successfully registered, they can login to
e-JetsoNet by entering their member number and password.
Please contact us if you still have not received a
notification email informing you of your member number and
password 4 weeks after submitting your application.
forgot my e-JetsoNet password. What should I do?
click "Forget your password" on the top right
corner of e-JetsoNet website. Our system will send an email
informing you of your new password.
isn’t my redemption order being processed?
note that in order to redeem a gift you must have enough
bonus points as the required points of the gift.
just ordered a gift from e-JetsoNet but why haven’t I
received a response?
can click "Redemption History" located on the
menu bar of e-JetsoNet website to check details about the
processed orders. e-JetsoNet FAQ
should I go to collect my gifts?
After we have reviewed your order, you will receive a notification email detailing the collection arrangements. Please bring along the printed email and membership card to the designated locations to collect your gift. Please kindly note, without the above documents and membership card, we are unable to process your collection request.
have just submitted my trade declaration form but why am I
not gaining bonus points?
who submit Trade Declaration Forms through our dedicated
service counters or
and fill in their membership number into the blank box at
the top right corner of the Trade Declaration Form will be
rewarded with 10 bonus points after forms has been
processed. Please also note that we normally require 2-3
days update bonus point records. For bonus points
enquiries, please click "Points Balance Enquiry"
located on menu bar of e-JetsoNet website.
has my bonus point balance decreased?
note that once we receive redemption orders from our
members, the system will automatically deduct bonus points
from your accounts. For further details regarding previous
redemption orders please check “Redemption History”
located on the top menu bar of e-JetsoNet website.
of e-JetsoNet Membership Details
do I update my membership details on e-JetsoNet?
update your membership details,
download the "e-Jetso
Club Supreme Member Details Update Form"
Upon completion of the form, please return form and all
necessary documents by fax to 30169317.
After receiving the completed form and documents (if
applicable), we will process your request within 1
necessary documents do I need to submit together with the
"e-Jetso Club Supreme Member Details Update
company, please provide company chop for identity
verification. For change of company name, please also
provide a copy of new "Business
of trade declaration forms
should I fill in my membership number on the trade
declaration form to gain 10 bonus points?
will be awarded 10 bonus points for filling in their
membership number into the blank box at the top right
corner of the Trade Declaration Form.
should I submit my Trade Declaration Forms?
you submit Trade Declaration Forms through our dedicated
service counters or
please fill in your membership number into the blank box
located on right corner of the Trade Declaration Form. Once
the form has been processed you will be rewarded with 10